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Help center

Most answers live here. If yours does not, we reply to every message within a few hours.

Where is my ticket?

Every pass appears in your wallet the moment payment clears. Open the wallet and your QR is right there — no email, no printing.

Can I transfer a seat?

Yes. Open the pass, tap transfer and send it to a friend. The old code dies instantly.

The scanner did not read my code

Turn your screen brightness up. Codes rotate every eight seconds, so give it a second to refresh.

Still stuck?

Email info@wetkt.net and we reply within a few hours.